Product Repair Process

5.1 When is ICT Taiwan responsible for repairing defective units?
Within the bill acceptor's warranty period, except for vandalism, improper operation and natural disasters or other special circumstances, ICT is responsible for repairing defective units free of charge.

5.2 Why should I complete RMA form?
To speed processing, customers must complete this form and return it for maintenance, together with the machine; ICT will give priority to units sent with the RMA form.
To download this form, please click the "RMA form".

5.3 What is the return address in Taiwan for ICT products?
The address for returning ICT product for repairs is: Ji-Hong Building, No 24, Alley 38, Lane 91, Nei-hu Rd., Sec. 1, Taipei, Taiwan, R.O.C.

5.4 Are the RMA procedure mentioned above only applicable in Taiwan?
Due to regional restrictions, the above RMA procedures are only valid for customers and distributors in Taiwan only. For customers in other regions, please contact your local dealer.