FAQ

General Information
0.1 How do ICT bill acceptors recognize banknotes?
0.2 What type of technical support does ICT provide on its bill acceptors?
0.3 How do I identify the products I need from ICT product lines?

Calibration / Maintenance
1.1 What is Calibration?
1.2 When is it necessary to calibrate?
1.3 How do I calibrate my Bill Acceptor? (ICT TEST TOOL)
1.4 What Calibration card should I use?
1.5 Where can I obtain the calibration card?
1.6 How do I perform basic maintenance on my bill acceptor?

Firmware Update
2.1 How do I locate the models that work with my currency and the sizes/denominations of bills that are accepted?
2.2 How do I install the updated firmware?

Interface and Connection Cables
3.1 What does the product name represent?
3.2 What do DIP Switches control?
Interface and Connection Cables
3.1 What does the product name represent?
3.2 What do DIP Switches control?

Troubleshooting
4.1 Understanding the error blinking signal and the corresponding error messages.

Product Repair Process
5.1 ICT-Taiwan Service Maintenance Approach?
5.2 Download and complete the RMA form?
5.3 Looking for Taiwan-ICT product return address?
5.4 Are the above RMA procedure applicable in Taiwan only?